Shipping policy
Thank you for shopping with Evora Haven! Here's everything you need to know about how we get your order to you.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days — we'll always notify you by email if there is a significant delay.
Shipping Rates and Delivery Estimates
We currently ship to the United States and internationally. Shipping charges for your order will be calculated and displayed at checkout.
| Destination | Estimated Delivery Time (after processing) |
|---|---|
| United States | 6-12 business days |
| International | 6-12 business days |
Delivery delays can occasionally occur due to circumstances outside of our control, such as customs processing, courier delays, or local holidays.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to update once you receive this email.
Customs, Duties, and Taxes
Evora Haven is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking with your country's customs office for more information before placing your order.
Damaged, Lost, or Stolen Packages
Evora Haven is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or Evora Haven directly at evorahaven@gmail.com to file a claim. Please save all packaging material and damaged goods before filing a claim.
If your tracking shows your package as delivered but you have not received it, please contact us at evorahaven@gmail.com within 7 days so we can help investigate with the carrier.
Incorrect Shipping Addresses
Evora Haven is not responsible if a package is undeliverable because the customer provided an incorrect or incomplete shipping address. If you notice an error, please contact us immediately at evorahaven@gmail.com — we can only update the address if your order has not yet entered the processing phase. See our Refund & Return Policy for more details.
Questions
If you have any further questions, please don't hesitate to contact us at evorahaven@gmail.com.
Delivery timeframes above are estimates and not guaranteed. Please update the ranges here to match the actual terms provided by your fulfillment/dropshipping supplier before publishing.