Refund policy
At Evora Haven, we are committed to providing you with products that help parents carry their little ones comfortably and hands-free, without the strain on your back and shoulders. We believe in the effectiveness of our products, and we recommend that you use them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money back guarantee, please contact us at evorahaven@gmail.com.
Cancellation Policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.
60-Day Money Back Guarantee
We are confident that our products work, and we encourage you to try them first for a minimum of 14 days so you can experience the full benefits of Evora Haven. If you are still unhappy and wish to return the item, you may do so after 14 days, within the 60-day period covered by our money back guarantee. Please note that shipping fees (if applicable) are not refundable.
To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or by emailing us directly at evorahaven@gmail.com. To expedite your return, please provide us with your Order Number or the Name and Email Address used to place the order.
Damaged Items
We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping — such as dented boxes — with a product in good condition is not considered damage.
If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, please email us at evorahaven@gmail.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery
While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.
Incorrect Shipping Address
It is the customer's responsibility to ensure the correct shipping address is used at checkout. If it is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund.
Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the customer's responsibility to review the most recent version of this policy before purchasing and using our products. By purchasing and continuing to use Evora Haven products, customers indicate their acceptance of this Return & Refund Policy.
Questions about this policy? Reach us anytime at evorahaven@gmail.com.